COMMONLY ASKED QUESTIONS

Need assistance? Check out our answers to some of the most common questions below. If you can’t find the answer to your question here, get in touch with us.

WHAT ARE INSTANT GEL EXTENSIONS?

GELA's instant gel extensions are carefully hand-painted nails that are strengthened with UV builder gel and are applied as press-on nails. Our nails are carefully shaped to mimic the look and feel of in-salon nail enhancements. Our nails come in 10 sizes (0-9) and can be filed and reused with proper care and storage. You'll have the option of coffin, stiletto, and almond nail shapes, in short, medium, long or XXL.

WHAT DO I GET IN MY GELA KIT?

Non-fitted Clients
In your GELA kit, you will receive 20 nails in 10 universal sizes, 2 replacement nails, KDS nail glue, an orange stick, an alcohol swab, and a mini nail buffer.

Fitted Clients
In your GELA kit, you will receive 10 nails in your exact size, 2 replacement nails, KDS nail glue, an orange stick, an alcohol swab, and a mini nail buffer + 15% off of your nails before add-ons.

DO I NEED TO KNOW MY SIZE?

You do not need to know your size to have nails that fit. If you don't know your size choose 'Non-fitted' in the options menu when selecting your kit.

HOW DO I FIND MY SIZE?

If you don't know your size and want to become a fitted client, you can either use the size chart and measuring tape to determine your size or you can buy a sizing kit to easily match the nails to your nail bed.

DOES GELA HAVE AN AMBASSADOR PROGRAM?

HOW DO I APPLY MY GEL EXTENSIONS?

We don't have an ambassador or affiliate program at the moment but if you feel like you have an active online presence and want to work with us, send us an email with your links and info, hello@shopgela.ca. We'll review it and get back to you.

HOW DO I REMOVE MY GEL EXTENSIONS?

To remove your gel extensions, cover your nails in an oil of your choice, soak your nails in warm water for 15 minutes. Once you notice lifting around the cuticle area, your nail should easily pop-off. Here is a detailed video on how to remove press on nails; removal. Note that the longer nails are worn, the easier they are to remove. Store nails in original packaging for later re-application.

*DO NOT PRY NAILS OFF WITH FORCE*

HOW DO I RE-APPLY MY GEL EXTENSIONS?

GELA's instant gel extensions can be reused with proper care and storage. After every removal, be sure to buff the old glue off of your gel extensions. You can use the mini buffer provided in your GELA kit to do so. Once the old glue is buffed off you can then proceed to apply your nails as normal.

WHAT DO I DO ABOUT WHITE GLUE RESIDUE ON MY SKIN?

If you have glue on your skin you most likely applied too much glue or you've disturbed the glue too much during application. This creates a messy application. 
To remove the glue residue from your skin, wait for the glue to dry completely and nip off with your cuticle cutters. Or after a shower, immediately push the glue off your skin while your skin is still wet.

CAN I PAINT OVER OR RESHAPE MY GELA EXTENSIONS?

Our gel extensions can be painted over and filed for further customization by you.

Click Here for more info.

If you have any more questions or need additional information, email us and we'll respond sooner than expected.
hello@shopgela.ca

WHY DID I GET AN EMAIL SAYING MY NAILS COULDN'T BE MADE?

At GELA we try to the best of our ability to service everyone with all of their nail art needs! However, sometimes we don't have a specific accessory/product to produce your dream set. If you receive this email, it will include the product or accessory that is not in our possession and available substitutions. At this point, you can decide to make a new order or email us back with instructions to leave those items out of your design and/ or accept the substitutions.

HOW DO I SUBMIT A CUSTOM SET?

To submit a custom set, go over to our shop and click on the blank nails labeled "Custom Set". There you will find further instruction to guide you along the process.